- customer service
Hello, I have the cross-body Bag just a few days, I had to wait long (I live in the Netherlands and there were transport issues, due to the severe weather conditions in the USA), but it was worth waiting for. So beautiful, the leather is of an excellent quality, firm and soft. I love it. Top quality.
Customer service is rare these days, but not for this company! They excel at providing the customer with everything they need in a timely manner, their communication is excellent. The bag is beautiful and perfect for the wallet/iPhone holder I bought from them as well. I will keep an eye on their website for other leather goods I MUST have!
I have had this bag for almost a week now. I’ve used it everyday since I got it. It’s a beautiful bag! And Burkley customer service has been helpful (I had a lot of questions lol). I get the feeling this bag will age well! The little leather tassel I use most frequently has darkened slightly. The bag itself is rather robust, the leather is thick! The inside is a soft dark brown (chocolate) colored suede. If you carry a very minimal amount of things with you, this bag is for you. As a crossbody I find that it hugs my side quite nicely. The strap is easy to adjust and the fixtures of the bag are a nice grey/gun smoke stainless steel. I much prefer that too the classic flat “silver” which I think can make a bag look cheap sometimes. I plan to give an updated review once I’ve had it a while longer.
Shipping was fast. Price is fair. Product is great.