- customer service
Customer service is rare these days, but not for this company! They excel at providing the customer with everything they need in a timely manner, their communication is excellent. The bag is beautiful and perfect for the wallet/iPhone holder I bought from them as well. I will keep an eye on their website for other leather goods I MUST have!
I have had this bag for almost a week now. I’ve used it everyday since I got it. It’s a beautiful bag! And Burkley customer service has been helpful (I had a lot of questions lol). I get the feeling this bag will age well! The little leather tassel I use most frequently has darkened slightly. The bag itself is rather robust, the leather is thick! The inside is a soft dark brown (chocolate) colored suede. If you carry a very minimal amount of things with you, this bag is for you. As a crossbody I find that it hugs my side quite nicely. The strap is easy to adjust and the fixtures of the bag are a nice grey/gun smoke stainless steel. I much prefer that too the classic flat “silver” which I think can make a bag look cheap sometimes. I plan to give an updated review once I’ve had it a while longer.
Shipping was fast. Price is fair. Product is great.