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Shipping and Delivery

Shipping within the United States

Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

We offer complimentary standard shipping with USPS for all orders shipping to the United States. Standard shipping ranges from 4-7 days.

- USPS PRIORITY MAIL will have your item(s) to your door between 3-4 business days from the date that the order was placed.

- USPS PRIORITY EXPRESS typically takes 1 - 3 business days depending on how far you live from our facility.

-FEDEX 2 BUSINESS DAYS : Delivery in US within 2 business days after the order is shipped out.

-FEDEX STANDARD OVERNIGHT : Delivery in US next business day after the order is shipped out.

NOTE : At BlackBrook Case we offer free ground shipping of all orders within the United States as a compliment. Should there be a need for a refund, the price of the shipping method will be deducted from any and all refunds.

International Shipping

We are happy to offer special discounted international shipping rates for international shipments for several countries with USPS and Fedex. Our clients will be able to find out more about these discounts once they enter the shipping address into the checkout process.

- Please Note: BlackBrook Case does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

- For further information regarding these potential additional fees, please check with your countries customs office. Checking with your country’s customs office will prevent unexpected charges.

If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you.

 

BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off. Unfortunately we will not be able to reship any orders after USPS/FEDEX has tracked your package as “delivered.”

If you have any questions regarding the shipping, please email us at support@blackbrookcase.com or call us at 212-960-3442 from 9 am to 3:30 pm (EST) (Eastern Time) Monday through Friday.


FAQ

Estimated Shipping Time

Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

Please note that weekends do not count as a shipping day.

Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.

- FREE SHIPPING : Choosing free shipping generally provides a delivery time of 7-10 business days.

- USPS PRIORITY MAIL : will have your item(s) to your door between 3-4 business days from the date that the order was placed.

- USPS PRIORITY EXPRESS : typically takes 1 - 3 business days depending on how far you live from our facility.

-FEDEX 2 BUSINESS DAYS : Delivery in US within 2 business days after the order is shipped out.

-FEDEX STANDARD OVERNIGHT : Delivery in US next business day after the order is shipped out.

NOTE : At BlackBrook Case we offer free ground shipping of all orders within the United States as a compliment. Should there be a need for a refund, the price of the shipping method will be deducted from any and all refunds.

How long will it take for my order to arrive?

We offer USPS and Fedex for USA shipments.

USPS may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.

FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.

Do you ship internationally?

Yes, we ship all over the world. We are based in Naples, FL, USA. Shipping costs will apply and will be added at checkout.

International orders can take between 2-4 business days or up to 2 weeks for delivery, including packages that have shipped with FedEx. In cases where customs processing is slow, delivery can take up to 4 weeks.

Please Note: BlackBrook Case does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

For further information regarding these potential additional fees, please check with your country's customs office. Checking with your country’s customs office will prevent unexpected charges.

Custom Fees and Import Duties

Extra custom duties and taxes may apply depending on your country. We do not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. During the checkout process a message will appear for applicable countries once the shipping destination has been selected.

Order Tracking

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.

If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you.

BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off but if you opted in Our Shipping Protection / Insurance please do contact us and we will take care of the rest.