We ship most orders within 1-2 business days and tender to carriers
We ship most orders within 1-2 business days and tender to carriers
Something not quite right? Returns or exchanges are on us, within 30 days in USA.
We offer free exchanges within 14 days for orders placed in USA
Our products are covered by a 90 days manufacturer's warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your wallet and card slots or put things in there that don’t belong. If you do put more than 1 card per slot, things can stretch out of shape and put undue stress on the stitching and other materials.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your item from BlackBrook Case website directly, and you must provide proof of purchase.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 48 hours of the delivered date here :
Please Note : Interaction with MagSafe accessories might leave slight imprints on leather. This is not a defect. We also recommend not using any chargers with silicone rings.
You are welcome to exchange your item with another one easily in USA. Simply go to our Return Center and select exchange option. Once the exchange request is approved, the replaced item will be shipped to you. If you are owed a partial refund due to a price difference in your exchange order we will refund you once the original item is returned back to us. If there is a difference left to pay for the item(s) in your new exchange order you will be able to make the payment at the same time.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. If the item is used and damaged return request will be rejected and item will be returned back to customer.
If you have any queries regarding return or refund, reach out to us here