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Frequently Asked Questions

Do the new iPhone 12 series & iPhone 13 series Carson, Pieno, Windsor, & Watson wallet cases come with a snap-on case?

No, this is the wallet part only. However, the wallet parts are compatible with our new Barlow cases as well as all MagSafe compatible cases. Alternatively, thanks to the MagSafe magnets you can now use the wallet part with just the bare phone, no snap-on case needed.

Do the new iPhone 12 series & iPhone 13 series Carson, Pieno, Windsor, & Watson wallet cases work with other MagSafe-compatible cases?

Yes, these are compatible with our new Barlow cases as well as any MagSafe-compatible case or just the bare phone itself.

Does the new Barlow snap-on case work with MagSafe chargers and Qi wireless chargers?

Yes, all new iPhone 12 series & iPhone 13 series Barlow models will work with MagSafe chargers.

What is your 1-year warranty?

Our new iPhone 13 Series cases are covered by a 1-year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

If you do put more cards in there than recommended, the credit card slots can stretch out of shape and put undue stress on the stitching and other materials.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your BlackBrook Case through our website, and you must provide proof of purchase.

Do you ship internationally?

Yes, we ship all over the world. We are based in Naples, FL, USA. Shipping costs will apply and will be added at checkout.

Custom Fees and Import Duties

We do not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer.

Processing Times

Orders typically ship within 1-2 business days from the time your order is received. Please note that weekends do not count as a shipping day. Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.

How long will it take to get my order?

It depends on where you are. We process orders within 1-2 business days and ship them as soon as possible. Once packages are processed it will take 2-6 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use USPS and Fedex in the USA and local courier partners for last mile delivery with international orders. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. If your order was placed within 30 days, please refer to our returns center located at the bottom of the page to return, or exchange the item

Do you have a warranty?

Our products are covered by a 90 day warranty from the day they were bought, when used under normal conditions and for the purpose intended. We recommend 1 card per slot and not to over stuff any pockets. If you do put more cards in there than recommended, the leather can stretch out of shape and put undue stress on the stitching and other materials. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. In order to make a warranty claim, you need to have purchased your BlackBrook case through our website.

What is PRE-ORDER and how does it work ?

Items marked as "pre-order" are back ordered items that are being made in our workshops and will be shipped on the announced date. You will receive the shipment notification email once your product has been shipped from our warehouse and is on its way to your delivery address.

Are the phone cases compatible with wireless charging?

Most of our phone cases are compatible with QI wireless charger. If it is compatible, it will say so in the description. If it doesn't say that it's compatible in the description, then it is not compatible. If you have a Magnetic Detachable Wallet Phone Case, you may have to remove the phone case from the wallet section.