Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can use our Customer Portal

At checkout, you can opt in to return coverage, which includes a free return shipping label and shipping insurance for packages lost or damaged in transit. If you don't opt in, you can still return items -- you'll just cover the cost of the return label yourself. Original shipping costs are not refunded. If an item arrives looking used or can't be restocked, we won't be able to process the return and will send it back to you.

You can always contact us for any return question at support@blackbrookcase.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What’s non-returnable?

• Free gifts

• Promotional items

• Sale items / Final Sale / Discontinued items identified at product page and order confirmation email. 

• Customized or personalized products

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
You can request and exchange through the customer portal and we will process the new order once the original item is returned and inspected. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. To exercise this right, contact us at support@blackbrookcase.com. Please note that personalized or custom orders are exempt from this right of withdrawal. Return shipping costs are borne by the customer unless they opt in checkout+ when they made the purchase. We reserve the right to deduct for any diminished value resulting from handling beyond what is necessary to assess the product.

A few things to keep in mind

Items must be in perfect, sellable condition. Include your order number or original receipt. Original shipping fees are non-refundable unless the return is due to our error.

For questions, email support@blackbrookcase.com.

How do I start a return or exchange?

Go to our Returns & Refunds Center. Enter your order number and the email address used at checkout -- no account needed. Select your reason and follow the instructions. You'll receive a confirmation email with shipping guidelines.

How soon will I get my refund?

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are processed within 5-7 business days back to your original payment method.

International orders

Return shipping for international orders is the customer's responsibility unless you opt in checkout + . Original shipping charges are not refundable.