Help Center
What items are returnable?
- Within 30 days from the date of delivery.
- In unused and resellable condition.
- In the original packaging with all the tags intact.
- Not monogrammed or personalized or Final Sale item.
- Return shipping within the USA is free if you opted in to return coverage at checkout. If you did not opt in, return shipping costs are the customer's responsibility.
- Refunds are issued to the original purchaser's method of payment.
- Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center.
The item I received is damaged! What do I do now?
If the purchased product is faulty, reach out to us within 48 hours of the delivered date. Click here :
Please Note: Interaction with MagSafe accessories might leave slight imprints on the leather. This is not a defect. We also recommend not using any chargers with silicone rings.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Final Sale items
- Discounted items (if applicable)
- Personalized items like monogrammed and laser engraved items
How do I return?
- Visit our returns center
- Enter your order number and email address /zip code to start
- Follow the instructions and select the items you want to return or exchange
What are the refund options?
The following refund options are supported:
- Exchange with another item
- Refund to the original payment method
- Refund to store credit (if applicable)
- Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return Coverage & Package Protection
At checkout, you can add Checkout+ coverage to your order for a small fee. What's included depends on your location.
Return Coverage + Package Protection
Customers in the following countries can opt in to full coverage, which includes free return shipping and package protection against loss, theft, or damage in transit:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States
Package Protection Only
Customers outside the countries listed above will see the option to add package protection at checkout. This covers your order against loss, theft, or damage in transit, but does not include return shipping coverage.
How to file a claim
Whether you have return coverage or package protection, you can manage everything through our Customer Portal at the bottom of our website.
Estimated Shipping Time
Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.
Please note that weekends do not count as a shipping day.
Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.
- FREE SHIPPING: Choosing free shipping generally provides a delivery time of 7-10 business days.
- STANDARD SHIPPING: will have your item(s) to your door between 3-5 business days from the date that the order was placed.
- FEDEX 2 BUSINESS DAYS: Delivery in US within 2 business days after the order is shipped out.
NOTE : At BlackBrook Case we offer free ground shipping of orders above $120 within the United States as a compliment.
How long will it take for my order to arrive?
We offer DHL-e-Commerce and Fedex for USA shipments depending of your selection at checkout.
DHL may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.
FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.
International shipments are sent to most locations via DHL or Fedex depending on your selection at checkout. We do this to ensure the best possible shipping experience. It will take 4-14 business days for delivery.
Do you ship internationally?
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP)
Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
All Other Countries
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.
Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
Custom Fees and Import Duties
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP)
Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
All Other Countries
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.
Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
How can I track my order?
We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.
If you are not home in time to receive your package, DHL, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact the carrier with your tracking number and they will assist you.
If you opted in to coverage at checkout, lost packages are covered. If you did not opt in, BlackBrook Case is not responsible for lost or stolen items once the carrier has confirmed delivery.
Tracking Shows Delivered But Package Isn't Here
It happens occasionally. Your tracking shows "Delivered" but there's no package at your door. Before contacting us, run through these steps — most cases resolve within 48 hours.
Check these first:
- Confirm the shipping address on your order confirmation matches what you intended.
- Check your front door, mailbox, garage, and any spots the carrier might leave a package out of sight.
- Ask any neighbors or household members if they accepted the delivery.
- Wait 48 hours. Carriers occasionally update tracking as "Delivered" slightly before the package arrives.
If it's still missing after 48 hours:
Contact FedEx or DHL directly with your tracking number — they can pull GPS delivery confirmation and photo proof of delivery if available. That's usually the fastest way to locate the package.
- FedEx: fedex.com/en-us/tracking.html
- DHL: dhl.com/en/express/tracking.html
If that doesn't resolve it, contact us and we'll step in from our end.
What should I do if my package was delivered to the wrong address?
If your package was delivered to the wrong address, it is best to contact the local postal service (USPS, FedEx, etc.) with the tracking number to inquire about the whereabouts of your package. They will be able to provide you with further assistance and help locate your package.
Will the leather change over time?
Our leather cases and accessories made from full grain, natural cowhide leathers and will get a unique patina over time. Pebble Black and Monaco Blue colors will not show use as much as our signature Distressed Antique Coffee, Golden Brown and Burnished Tan colors.
You can easily use any leather conditioner with our leather cases to extend the lifetime just like any real leather.
Will my leather case scratch?
Like all real leathers our cases may scuff and show use with time which is natural and normal. Simply follow leather care guide to extend the life of your item and watch it will get a unique patina over time making it yours.
Leather Care
Leather comes from nature. It breathes and has a natural elasticity. As a natural product, true leather has a quality not seen in faux leather or other plastic substitutes. As a result of our products coming from nature, there is a beautiful porous state found in our high-end items. You may notice a natural flowing beauty in the minor color changes across our luxury quality items. Please note that these items are not flawed in any way but, are exactly as nature intended them to be; perfectly imperfect.
When deciding to purchase suede and lighter leather-colored cases, please notice the minor wrinkles that only show themselves on soft genuine leather. In keeping with the natural ways of leather, some of our items may not contain chemicals. As a result, these particular products may be quite sensitive to rain. It is important to take special care of such fine items. As an example, it is important to keep the shape of our high-quality leather bags. Simply filling the bags with a sponge or scrap paper will do a fantastic job of guaranteeing that the bags keep their original shape. Perfumes and the like may also damage the leather when directly applied. In the case that bags and cases do get wet, use a smooth fabric to wipe the water and then leave the product to dry.
We recommend the following care guidelines in order to keep your purchase as beautiful as it was always intended to be:
-Avoid having your leather see prolonged contact with magazines or other items. Even colored leather can potentially cause an issue if left in contact with other light-colored goods. This is especially true of smaller leather goods.
-Protect your leather items from heat and humidity. It is especially important to keep genuine leather away from radiators and the potentially damaging effects of hot summer cars.
-Continued sunlight exposure may cause the color of your leather to fade. This is especially important for lightly colored leather. Such leather has an increased chance of taking on a yellow tinge.
-Be certain to avoid rubbing your leather on rough surfaces as the color may rub off and always avoid scratching as it will damage the leather permanently.
-Do your best to avoid saturating your leather goods with perfume, makeup, hand cream, and also hand sanitizer.
-You will receive a complimentary dust bag with your order for certain products. This will assist you with proper care of your genuine leather items.
-It is important that genuine leather avoids high temperatures, high humidity, and storage in areas lacking a natural airflow.
-Interaction with MagSafe accessories might leave slight imprints on the leather. We recommend not using any chargers with silicone rings.
Are all phone cases MagSafe compatible?
Most of our cases are compatible with the new MagSafe charging standard as is stated on the product descriptions. Please refer to the specific product detail and make sure this is stated on the description.
When frequently using Leather Case with MagSafe chargers and accessories, you may notice a ring appear on your Leather Case. This is completely normal and its appearance can be reduced with a leather conditioner.
Monogramming
All of our monogramming is done in house at our Florida workshop. We utilize a custom hot stamping machine made by the Kwikprint company, a trusted All-American hot stamping machine manufacture that has been around since 1926. Each custom order is hand-stamped with care and to the customer's liking by our expert craftsman. Perfect to stylize your personal case, or as a gift! Currently, monogramming is only available for select products - if monogramming is available for a product, the option will be present on the product page.
- Maximum characters: up to 3
- Font: Helvetica
- Placement: Top right corner on wallet cases or next to camera cutout on snap-on cases. For custom placement, please contact us at support@blackbrookcase.com.
Corporate Inquiry
Experience the elegance of corporate gifting with BlackBrook! As the manufacturer of our exquisite leather collection, we offer the unique ability to tailor our items to your exact specifications. Elevate your brand by choosing from a wide range of leather colors and incorporating your logo, creating bespoke gifts for your employees or customers.
Our minimum order quantity is 30 items per color/model, with a lead time of 4-5 weeks. Enjoy custom pricing and discounts on bulk orders, ensuring your gifting experience is both luxurious and cost-effective.
With BlackBrook Case, you can showcase your appreciation with style and sophistication. Whether you're recognizing outstanding performance or commemorating a special occasion, our custom corporate gifts are the perfect choice.
Customization is key at BlackBrook Case. From monogramming to adding a wristlet, personalize your company's leather products to make a lasting impression.
Let our dedicated design team assist you in creating the perfect items for your brand. Contact us via email at info@blackbrookcase.com to begin the customization process and elevate your corporate gifting today.
Are personalized items eligible for return or exchange?
We appreciate your custom orders, but please be advised that personalized items, including those with monograms and laser engraving, are not eligible for return or exchange. This is due to the customized nature of these items which makes them unsellable to others once they've been personalized. Additionally, outlet items and final sale items are excluded from returns, exchanges, or refunds. This policy is standard in the industry and is a generally accepted practice due to the personalized aspect of these sales.
How do I order?
How to place an order
- Add the products that you want to purchase to your cart.
- When you are finished shopping, select 'Proceed to checkout' from your cart.
- Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.
- Select 'Pay Now' to complete your order and process your payment for all the items in your order. That's it!
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay.
We do not accept phone or email orders at this time.
How to update your order or shipping address
Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).
Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.
Update order items or shipping address
If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here.
Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.
How can I cancel an order?
If your order has not yet shipped and you would like to cancel your order, please email us at support@blackbrookcase.com. We will respond to cancellation requests during the business hours of Monday - Friday 9 am-5 pm. We are not able to cancel or change any part of an order once it has shipped.
If I'm missing a product from my order, what do I do?
If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at support@blackbrookcase.com
Where do I enter my coupon code?
You can apply discount or coupon codes by clicking on the "Apply Coupon Code" link on the right-hand side of the checkout screen. Then enter your code in the box. You will then need to click the "COMPLETE SECURE CHECKOUT" button which will finish your checkout process and process your payment.
Why was I charged immediately for a pre-order/back-order?
We charge customers at the time of purchase in order to secure the new inventory for your order.
If you would like to cancel your pre-order or back-ordered item(s), please reach out to support@blackbrookcase.com with your order number in the subject line.
What happens if I have not received a confirmation email for my order?
If you have made a purchase and have not received your order confirmation email, please check the email address you entered at checkout, including your spam and junk folders. All emails pertaining to your order are sent to the email address provided during the checkout process. In case you are unable to find the confirmation email or if your account shows no recent orders, please contact us directly so we can help resolve the issue promptly.
Do your products come with a warranty?
Orders placed on or after July 1, 2026 are covered under our updated warranty policy, with most products carrying a 3-year warranty against manufacturing defects. Some items carry shorter terms. Check the product page for your specific coverage.
This warranty covers faults in materials and workmanship. It does not apply to damage caused by unreasonable use or neglect, normal wear and tear, abuse, misuse, exposure to excessive heat, liquids, sand, or other contaminants, or acts of nature such as floods, earthquakes, or other natural disasters. Lost or stolen products are not eligible for replacement under this warranty.
We recommend 1 card per slot and not overstuffing any pockets. Putting more cards than recommended can stretch the leather out of shape and put undue stress on the stitching and other materials.
To submit a warranty claim for a manufacturing defect, start through our Warranty Center. Warranty claims are only valid for products purchased directly through our website.
How do I make a warranty claim?
If your product has a manufacturing defect, start your claim through our Warranty Center.
You'll need to provide your order number, clear photos of the defect from multiple angles, and a brief description of the issue.
Eligibility
Warranty claims are valid for replacements only when the issue stems from a manufacturing defect. Claims must be submitted within the warranty period specified on your product page.
Shipping Fees
- Domestic orders: $10 per replacement order
- International orders: $30 per replacement order
What happens next
Once your claim is submitted, our team will review it and respond within 2-3 business days. If approved, we'll provide instructions on how to proceed. Once the shipping fee is paid, your replacement will be processed and you'll receive a tracking number once it ships.
Who is covered?
This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product.
What is NOT Covered?
- Normal wear and tear from regular product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Acts of God such as floods, earthquakes, or other natural disasters
- Damage caused by pets
- Use of the product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Products that have been modified or altered
- Leather imprints or rings caused by MagSafe chargers or accessories
- Overstuffed card slots or pockets resulting in stretched leather or damaged stitching
- Exposure to excessive heat, liquids, sand, or other contaminants
- Lost or stolen products
- Products purchased outside of blackbrookcase.com
- Final Sale items: sold as-is and not eligible for warranty claims, refunds, or exchanges
What is "normal wear and tear"?
Normal wear and tear is the natural breakdown of natural materials over a long period of regular use. Once your item has gotten enough mileage, you may notice some scuffs, indents, or a slight change in color near crucial stress points.
What items are returnable?
- Within 30 days from the date of delivery.
- In unused and resellable condition.
- In the original packaging with all the tags intact.
- Not monogrammed or personalized or Final Sale item.
- Return shipping within the USA is free if you opted in to return coverage at checkout. If you did not opt in, return shipping costs are the customer's responsibility.
- Refunds are issued to the original purchaser's method of payment.
- Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center.
The item I received is damaged! What do I do now?
If the purchased product is faulty, reach out to us within 48 hours of the delivered date. Click here :
Please Note: Interaction with MagSafe accessories might leave slight imprints on the leather. This is not a defect. We also recommend not using any chargers with silicone rings.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Final Sale items
- Discounted items (if applicable)
- Personalized items like monogrammed and laser engraved items
How do I return?
- Visit our returns center
- Enter your order number and email address /zip code to start
- Follow the instructions and select the items you want to return or exchange
What are the refund options?
The following refund options are supported:
- Exchange with another item
- Refund to the original payment method
- Refund to store credit (if applicable)
- Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return Coverage & Package Protection
At checkout, you can add Checkout+ coverage to your order for a small fee. What's included depends on your location.
Return Coverage + Package Protection
Customers in the following countries can opt in to full coverage, which includes free return shipping and package protection against loss, theft, or damage in transit:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States
Package Protection Only
Customers outside the countries listed above will see the option to add package protection at checkout. This covers your order against loss, theft, or damage in transit, but does not include return shipping coverage.
How to file a claim
Whether you have return coverage or package protection, you can manage everything through our Customer Portal at the bottom of our website.
Estimated Shipping Time
Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.
Please note that weekends do not count as a shipping day.
Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.
- FREE SHIPPING: Choosing free shipping generally provides a delivery time of 7-10 business days.
- STANDARD SHIPPING: will have your item(s) to your door between 3-5 business days from the date that the order was placed.
- FEDEX 2 BUSINESS DAYS: Delivery in US within 2 business days after the order is shipped out.
NOTE : At BlackBrook Case we offer free ground shipping of orders above $120 within the United States as a compliment.
How long will it take for my order to arrive?
We offer DHL-e-Commerce and Fedex for USA shipments depending of your selection at checkout.
DHL may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.
FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.
International shipments are sent to most locations via DHL or Fedex depending on your selection at checkout. We do this to ensure the best possible shipping experience. It will take 4-14 business days for delivery.
Do you ship internationally?
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP)
Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
All Other Countries
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.
Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
Custom Fees and Import Duties
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP)
Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
All Other Countries
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.
Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
How can I track my order?
We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.
If you are not home in time to receive your package, DHL, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact the carrier with your tracking number and they will assist you.
If you opted in to coverage at checkout, lost packages are covered. If you did not opt in, BlackBrook Case is not responsible for lost or stolen items once the carrier has confirmed delivery.
Tracking Shows Delivered But Package Isn't Here
It happens occasionally. Your tracking shows "Delivered" but there's no package at your door. Before contacting us, run through these steps — most cases resolve within 48 hours.
Check these first:
- Confirm the shipping address on your order confirmation matches what you intended.
- Check your front door, mailbox, garage, and any spots the carrier might leave a package out of sight.
- Ask any neighbors or household members if they accepted the delivery.
- Wait 48 hours. Carriers occasionally update tracking as "Delivered" slightly before the package arrives.
If it's still missing after 48 hours:
Contact FedEx or DHL directly with your tracking number — they can pull GPS delivery confirmation and photo proof of delivery if available. That's usually the fastest way to locate the package.
- FedEx: fedex.com/en-us/tracking.html
- DHL: dhl.com/en/express/tracking.html
If that doesn't resolve it, contact us and we'll step in from our end.
What should I do if my package was delivered to the wrong address?
If your package was delivered to the wrong address, it is best to contact the local postal service (USPS, FedEx, etc.) with the tracking number to inquire about the whereabouts of your package. They will be able to provide you with further assistance and help locate your package.
Will the leather change over time?
Our leather cases and accessories made from full grain, natural cowhide leathers and will get a unique patina over time. Pebble Black and Monaco Blue colors will not show use as much as our signature Distressed Antique Coffee, Golden Brown and Burnished Tan colors.
You can easily use any leather conditioner with our leather cases to extend the lifetime just like any real leather.
Will my leather case scratch?
Like all real leathers our cases may scuff and show use with time which is natural and normal. Simply follow leather care guide to extend the life of your item and watch it will get a unique patina over time making it yours.
Leather Care
Leather comes from nature. It breathes and has a natural elasticity. As a natural product, true leather has a quality not seen in faux leather or other plastic substitutes. As a result of our products coming from nature, there is a beautiful porous state found in our high-end items. You may notice a natural flowing beauty in the minor color changes across our luxury quality items. Please note that these items are not flawed in any way but, are exactly as nature intended them to be; perfectly imperfect.
When deciding to purchase suede and lighter leather-colored cases, please notice the minor wrinkles that only show themselves on soft genuine leather. In keeping with the natural ways of leather, some of our items may not contain chemicals. As a result, these particular products may be quite sensitive to rain. It is important to take special care of such fine items. As an example, it is important to keep the shape of our high-quality leather bags. Simply filling the bags with a sponge or scrap paper will do a fantastic job of guaranteeing that the bags keep their original shape. Perfumes and the like may also damage the leather when directly applied. In the case that bags and cases do get wet, use a smooth fabric to wipe the water and then leave the product to dry.
We recommend the following care guidelines in order to keep your purchase as beautiful as it was always intended to be:
-Avoid having your leather see prolonged contact with magazines or other items. Even colored leather can potentially cause an issue if left in contact with other light-colored goods. This is especially true of smaller leather goods.
-Protect your leather items from heat and humidity. It is especially important to keep genuine leather away from radiators and the potentially damaging effects of hot summer cars.
-Continued sunlight exposure may cause the color of your leather to fade. This is especially important for lightly colored leather. Such leather has an increased chance of taking on a yellow tinge.
-Be certain to avoid rubbing your leather on rough surfaces as the color may rub off and always avoid scratching as it will damage the leather permanently.
-Do your best to avoid saturating your leather goods with perfume, makeup, hand cream, and also hand sanitizer.
-You will receive a complimentary dust bag with your order for certain products. This will assist you with proper care of your genuine leather items.
-It is important that genuine leather avoids high temperatures, high humidity, and storage in areas lacking a natural airflow.
-Interaction with MagSafe accessories might leave slight imprints on the leather. We recommend not using any chargers with silicone rings.
Are all phone cases MagSafe compatible?
Most of our cases are compatible with the new MagSafe charging standard as is stated on the product descriptions. Please refer to the specific product detail and make sure this is stated on the description.
When frequently using Leather Case with MagSafe chargers and accessories, you may notice a ring appear on your Leather Case. This is completely normal and its appearance can be reduced with a leather conditioner.
Monogramming
All of our monogramming is done in house at our Florida workshop. We utilize a custom hot stamping machine made by the Kwikprint company, a trusted All-American hot stamping machine manufacture that has been around since 1926. Each custom order is hand-stamped with care and to the customer's liking by our expert craftsman. Perfect to stylize your personal case, or as a gift! Currently, monogramming is only available for select products - if monogramming is available for a product, the option will be present on the product page.
- Maximum characters: up to 3
- Font: Helvetica
- Placement: Top right corner on wallet cases or next to camera cutout on snap-on cases. For custom placement, please contact us at support@blackbrookcase.com.
Corporate Inquiry
Experience the elegance of corporate gifting with BlackBrook! As the manufacturer of our exquisite leather collection, we offer the unique ability to tailor our items to your exact specifications. Elevate your brand by choosing from a wide range of leather colors and incorporating your logo, creating bespoke gifts for your employees or customers.
Our minimum order quantity is 30 items per color/model, with a lead time of 4-5 weeks. Enjoy custom pricing and discounts on bulk orders, ensuring your gifting experience is both luxurious and cost-effective.
With BlackBrook Case, you can showcase your appreciation with style and sophistication. Whether you're recognizing outstanding performance or commemorating a special occasion, our custom corporate gifts are the perfect choice.
Customization is key at BlackBrook Case. From monogramming to adding a wristlet, personalize your company's leather products to make a lasting impression.
Let our dedicated design team assist you in creating the perfect items for your brand. Contact us via email at info@blackbrookcase.com to begin the customization process and elevate your corporate gifting today.
Are personalized items eligible for return or exchange?
We appreciate your custom orders, but please be advised that personalized items, including those with monograms and laser engraving, are not eligible for return or exchange. This is due to the customized nature of these items which makes them unsellable to others once they've been personalized. Additionally, outlet items and final sale items are excluded from returns, exchanges, or refunds. This policy is standard in the industry and is a generally accepted practice due to the personalized aspect of these sales.
How do I order?
How to place an order
- Add the products that you want to purchase to your cart.
- When you are finished shopping, select 'Proceed to checkout' from your cart.
- Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.
- Select 'Pay Now' to complete your order and process your payment for all the items in your order. That's it!
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay.
We do not accept phone or email orders at this time.
How to update your order or shipping address
Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).
Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.
Update order items or shipping address
If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here.
Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.
How can I cancel an order?
If your order has not yet shipped and you would like to cancel your order, please email us at support@blackbrookcase.com. We will respond to cancellation requests during the business hours of Monday - Friday 9 am-5 pm. We are not able to cancel or change any part of an order once it has shipped.
If I'm missing a product from my order, what do I do?
If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at support@blackbrookcase.com
Where do I enter my coupon code?
You can apply discount or coupon codes by clicking on the "Apply Coupon Code" link on the right-hand side of the checkout screen. Then enter your code in the box. You will then need to click the "COMPLETE SECURE CHECKOUT" button which will finish your checkout process and process your payment.
Why was I charged immediately for a pre-order/back-order?
We charge customers at the time of purchase in order to secure the new inventory for your order.
If you would like to cancel your pre-order or back-ordered item(s), please reach out to support@blackbrookcase.com with your order number in the subject line.
What happens if I have not received a confirmation email for my order?
If you have made a purchase and have not received your order confirmation email, please check the email address you entered at checkout, including your spam and junk folders. All emails pertaining to your order are sent to the email address provided during the checkout process. In case you are unable to find the confirmation email or if your account shows no recent orders, please contact us directly so we can help resolve the issue promptly.
Do your products come with a warranty?
Orders placed on or after July 1, 2026 are covered under our updated warranty policy, with most products carrying a 3-year warranty against manufacturing defects. Some items carry shorter terms. Check the product page for your specific coverage.
This warranty covers faults in materials and workmanship. It does not apply to damage caused by unreasonable use or neglect, normal wear and tear, abuse, misuse, exposure to excessive heat, liquids, sand, or other contaminants, or acts of nature such as floods, earthquakes, or other natural disasters. Lost or stolen products are not eligible for replacement under this warranty.
We recommend 1 card per slot and not overstuffing any pockets. Putting more cards than recommended can stretch the leather out of shape and put undue stress on the stitching and other materials.
To submit a warranty claim for a manufacturing defect, start through our Warranty Center. Warranty claims are only valid for products purchased directly through our website.
How do I make a warranty claim?
If your product has a manufacturing defect, start your claim through our Warranty Center.
You'll need to provide your order number, clear photos of the defect from multiple angles, and a brief description of the issue.
Eligibility
Warranty claims are valid for replacements only when the issue stems from a manufacturing defect. Claims must be submitted within the warranty period specified on your product page.
Shipping Fees
- Domestic orders: $10 per replacement order
- International orders: $30 per replacement order
What happens next
Once your claim is submitted, our team will review it and respond within 2-3 business days. If approved, we'll provide instructions on how to proceed. Once the shipping fee is paid, your replacement will be processed and you'll receive a tracking number once it ships.
Who is covered?
This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product.
What is NOT Covered?
- Normal wear and tear from regular product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Acts of God such as floods, earthquakes, or other natural disasters
- Damage caused by pets
- Use of the product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Products that have been modified or altered
- Leather imprints or rings caused by MagSafe chargers or accessories
- Overstuffed card slots or pockets resulting in stretched leather or damaged stitching
- Exposure to excessive heat, liquids, sand, or other contaminants
- Lost or stolen products
- Products purchased outside of blackbrookcase.com
- Final Sale items: sold as-is and not eligible for warranty claims, refunds, or exchanges
What is "normal wear and tear"?
Normal wear and tear is the natural breakdown of natural materials over a long period of regular use. Once your item has gotten enough mileage, you may notice some scuffs, indents, or a slight change in color near crucial stress points.