Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

Please note that weekends do not count as a shipping day.

Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.

• FREE SHIPPING: Choosing free shipping generally provides a delivery time of 7-10 business days.
• USPS PRIORITY MAIL: will have your item(s) to your door between 3-4 business days from the date that the order was placed.
• USPS PRIORITY EXPRESS: typically takes 1-3 business days depending on how far you live from our facility.
• FEDEX 2 BUSINESS DAYS: Delivery in US within 2 business days after the order is shipped out.
• FEDEX STANDARD OVERNIGHT: Delivery in US next business day after the order is shipped out.

NOTE : At BlackBrook Case we offer free ground shipping of orders above $99 within the United States as a compliment. 

We offer USPS and Fedex for USA shipments depending of your selection at checkout.

USPS may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.

FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.

International shipments are sent to most locations via USPS, Fedex or UPS depending on your selection at checkout. We do this to ensure the best possible shipping experience. It will take 4-12 business days for delivery.

Yes, we ship all over the world. We are based in Naples, FL, USA. Shipping costs will apply and will be added at checkout. 

International shipments are sent to most locations via USPS, Fedex or UPS depending on your selection at checkout. We do this to ensure the best possible shipping experience.

Orders typically take 4-10 Business days to reach international destinations, but carriers can sometimes have unexpected delays, resulting in up to 2 weeks for some destinations. Orders may also require up to +1 day to process, especially if you are located in a different timezone than the warehouse we are shipping from.

VAT & Duties

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. The taxes and/or duties related to an order are the responsibility of the customer. 

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. BlackBrook Case does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

What are the "import fees" and why must I pay for them?

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. The taxes and/or duties related to an order are the responsibility of the customer. 

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. BlackBrook Case does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.

If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you. 

BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off.

With the USPS Postal Service handling over 420 million packages a day, it's inevitable that some problems will arise sometimes. You may wonder: Why is my package being delivered late? ...... or sometimes, although it's not common, you'll find that the USPS package tracking page says your package was "delivered", but you didn't actually receive it. 

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address from your order or shipping confirmation emails.
• Look for a notice of attempted delivery.
• USPS may not deliver your mail or packages to your door; the carrier will then place your items and any packages contained therein directly into your mailbox. If any heavier packages do not fit inside, the carrier may have to place them on the ground next to it instead.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you still did not get your package after 48 hours of delivery notice, we recommend that you visit your local post office or try to speak directly with the mailman who services your area; if anyone can provide some insight about a delivery, it's your mailman!
• Another option is to submit a missing mail search request to the USPS. Since USPS recalls old package tracking numbers every 6 months, sometimes USPS will incorrectly mark a package as "delivered". In this case, submitting a missing package search request can "activate" the package tracking number in the USPS database.

If your package was delivered to the wrong address, it is best to contact the local postal service (USPS, FedEx, etc.) with the tracking number to inquire about the whereabouts of your package. They will be able to provide you with further assistance and help locate your package.

Our leather cases and accessories made from full grain, natural cowhide leathers and will get a unique patina over time. Pebble Black and Monaco Blue colors will not show use as much as our signature Distressed Antique Coffee, Golden Brown and Burnished Tan colors.

You can easily use any leather conditioner with our leather cases to extend the lifetime just like any real leather.

Watch Video

Like all real leathers our cases may scuff and show use with time which is natural and normal. Simply follow leather care guide to extend the life of your item and watch it will get a unique patina over time making it yours.

Leather comes from nature. It breathes and has a natural elasticity.  As a natural product, true leather has a quality not seen in faux leather or other plastic substitutes.  As a result of our products coming from nature, there is a beautiful porous state found in our high-end items.  You may notice a natural flowing beauty in the minor color changes across our luxury quality items.  Please note that these items are not flawed in any way but, are exactly as nature intended them to be; perfectly imperfect.

When deciding to purchase suede and lighter leather-colored cases, please notice the minor wrinkles that only show themselves on soft genuine leather.  In keeping with the natural ways of leather, some of our items may not contain chemicals.  As a result, these particular products may be quite sensitive to rain.  It is important to take special care of such fine items.  As an example, it is important to keep the shape of our high-quality leather bags.  Simply filling the bags with a sponge or scrap paper will do a fantastic job of guaranteeing that the bags keep their original shape.  Perfumes and the like may also damage the leather when directly applied.  In the case that bags and cases do get wet, use a smooth fabric to wipe the water and then leave the product to dry.

We recommend the following care guidelines in order to keep your purchase as beautiful as it was always intended to be:

-Avoid having your leather see prolonged contact with magazines or other items.  Even colored leather can potentially cause an issue if left in contact with other light-colored goods.  This is especially true of smaller leather goods.

-Protect your leather items from heat and humidity.  It is especially important to keep genuine leather away from radiators and the potentially damaging effects of hot summer cars.

-Continued sunlight exposure may cause the color of your leather to fade.  This is especially important for lightly colored leather.  Such leather has an increased chance of taking on a yellow tinge.

-Be certain to avoid rubbing your leather on rough surfaces as the color may rub off and always avoid scratching as it will damage the leather permanently.

-Do your best to avoid saturating your leather goods with perfume, makeup, hand cream, and also hand sanitizer.

-You will receive a complimentary dust bag with your order for certain products.  This will assist you with proper care of your genuine leather items. 

-It is important that genuine leather avoids high temperatures, high humidity, and storage in areas lacking a natural airflow.

-Interaction with MagSafe accessories might leave slight imprints on the leather. We recommend not using any chargers with silicone rings.

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Most of our cases are compatible with the new MagSafe charging standard as is stated on the product descriptions. Please refer to the specific product detail and make sure this is stated on the description.

When frequently using Leather Case with MagSafe chargers and accessories, you may notice a ring appear on your Leather Case. This is completely normal and its appearance can be reduced with a leather conditioner.

All of our monogramming is done in house at our Florida workshop. We utilize a custom hot stamping machine made by the Kwikprint company, a trusted All-American hot stamping machine manufacture that has been around since 1926. Each custom order is hand-stamped with care and to the customer's liking by our expert craftsman. Perfect to stylize your personal case, or as a gift! Currently, monogramming is only available for select products - if monogramming is available for a product, the option will be present on the product page.

• Maximum characters: up to 3
• Font: Helvetica
• Placement: Top right corner on wallet cases or next to camera cutout on snap-on cases. For custom placement, please contact us at support@blackbrookcase.com.

Experience the elegance of corporate gifting with BlackBrook! As the manufacturer of our exquisite leather collection, we offer the unique ability to tailor our items to your exact specifications. Elevate your brand by choosing from a wide range of leather colors and incorporating your logo, creating bespoke gifts for your employees or customers.

Our minimum order quantity is 30 items per color/model, with a lead time of 4-5 weeks. Enjoy custom pricing and discounts on bulk orders, ensuring your gifting experience is both luxurious and cost-effective.

With BlackBrook Case, you can showcase your appreciation with style and sophistication. Whether you're recognizing outstanding performance or commemorating a special occasion, our custom corporate gifts are the perfect choice.

Customization is key at BlackBrook Case. From monogramming to adding a wristlet, personalize your company's leather products to make a lasting impression.

Let our dedicated design team assist you in creating the perfect items for your brand. Contact us via email at info@blackbrookcase.com  to begin the customization process and elevate your corporate gifting today.

We appreciate your custom orders, but please be advised that personalized items, including those with monograms and laser engraving, are not eligible for return or exchange. This is due to the customized nature of these items which makes them unsellable to others once they've been personalized. Additionally, outlet items and final sale items are excluded from returns, exchanges, or refunds. This policy is standard in the industry and is a generally accepted practice due to the personalized aspect of these sales.

How to place an order

1. Add the products that you want to purchase to your cart.
2. When you are finished shopping, select 'Proceed to checkout' from your cart.
3. Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.
4. Select 'Pay Now' to complete your order and process your payment for all the items in your order. That's it!

Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay.

We do not accept phone or email orders at this time.

Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).

Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.

Update order items or shipping address

If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here.

Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.

If your order has not yet shipped and you would like to cancel your order, please email us at support@blackbrookcase.com. We will respond to cancellation requests during the business hours of Monday - Friday 9 am-5 pm. We are not able to cancel or change any part of an order once it has shipped.

If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at support@blackbrookcase.com

You can apply discount or coupon codes by clicking on the "Apply Coupon Code" link on the right-hand side of the checkout screen. Then enter your code in the box. You will then need to click the "COMPLETE SECURE CHECKOUT" button which will finish your checkout process and process your payment.

We charge customers at the time of purchase in order to secure the new inventory for your order.

If you would like to cancel your pre-order or back-ordered item(s), please reach out to support@blackbrookcase.com with your order number in the subject line.

If you have made a purchase and have not received your order confirmation email, please check the email address you entered at checkout, including your spam and junk folders. All emails pertaining to your order are sent to the email address provided during the checkout process. In case you are unable to find the confirmation email or if your account shows no recent orders, please contact us directly so we can help resolve the issue promptly.

Our products are covered by a 1-year warranty against manufacturing defects from the day they were bought when used under normal conditions and for the purpose intended. 

This warranty covers faults in materials and workmanship and doesn't apply if the damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind with coverage extending solely to original, unaltered, and unmodified materials and workmanship.

Instances resulting from abuse, misuse, exposure to excessive heat, liquids, sand, or other contaminants, or acts of nature, such as floods, droughts, earthquakes, or other natural disasters, are not covered by this warranty. Lost or stolen products are also not eligible for replacement under this warranty.

We recommend 1 card per slot and not to overstuff any pockets. If you do put more cards in there than recommended, the leather can stretch out of shape and put undue stress on the stitching and other materials. 

In order to make a warranty claim, you need to have purchased your BlackBrook case through our website.

If there is a manufacturing defect on your item you can contact us with your order number and photo of the defect at support@blackbrookcase.com and our team will help you with a replacement within 1 year of purchase.

This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product.

The following bullet points describe the items not covered by 1 Year Manufacturer's Warranty:  

• Normal wear and tear of product use; 
• Misuse, lack of care, mishandling, accident, abuse or other abnormal use, or acts of God, such as floods and earthquakes, your pets damage to the product
• Use of the Product other than for its intended purpose
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered
• Leather has rings from a MagSafe charger
• The Warranty does not cover the replacement of lost or stolen Products

Normal wear and tear is the natural breakdown of natural materials over a long period of regular use. Once your item has gotten enough mileage, you may notice some scuffs, indents, or a slight change in color near crucial stress points.