Warranty, Return & Exchange Policy

Warranty Policy

Orders placed on or after July 1, 2026 are covered by our updated warranty, with most products backed by a 3-year warranty against manufacturing defects. A few items carry a shorter term, so it's worth a quick look at the product page for your specific coverage.

Our warranty covers faults in materials and workmanship that show up under normal, everyday use. It doesn't extend to misuse, accidental damage, ordinary wear and tear, or modifications. A small tip for wallets and card cases: keep it to one card per slot where you can. Overstuffing puts extra pressure on the leather and stitching over time.

Return Policy

Returns are accepted within 30 days of delivery, provided the item is unused, resalable, and returned in its original packaging with tags intact. Monogrammed, personalized, and Final Sale items are not eligible for return.

Customers who selected return coverage at checkout are entitled to complimentary return shipping in eligible countries; in all other cases, return shipping costs are the customer's responsibility. Refunds are issued to the original payment method, typically within 5–7 business days of the return being received and inspected.

All returns must be submitted through the Return Center.

Exchange Policy

Exchanges are available for items that meet the applicable return criteria, including the 30-day window from the date of delivery and the requirement that the item be unused, resalable, and returned in its original packaging with tags intact. Exchanges are typically used to select a different size, color, or model within the same product line, and are subject to product availability at the time the request is processed.

To initiate an exchange, please submit a request through the Customer Portal, where instructions will be provided once the request is reviewed. As with returns, monogrammed, personalized, and Final Sale items are not eligible for exchange.