Checkout+ gives you a safer way to order from BlackBrook Case. At checkout, you can add coverage for a small fee. Depending on your shipping country, Checkout+ may include package protection, free return shipping, or both.
When you buy leather goods online, shipping matters. Your order may travel across states, countries, carriers, customs systems, and local delivery networks before it reaches your door. Checkout+ helps reduce that risk by giving you a simple way to protect your order and manage returns through one customer portal.
For many customers, Checkout+ includes two benefits:
- Package protection against loss, theft, or damage in transit
- Return coverage with free return shipping
For customers outside the return coverage countries, Checkout+ still offers package protection. That means your order can still be covered if it is lost, stolen, or damaged during delivery.
What Is Checkout+?
Checkout+ is an optional coverage service available during checkout at BlackBrook Case. You can add it to your order before completing your purchase.
The coverage you see depends on your country.
Some countries qualify for both:
- Return Coverage
- Package Protection
Other countries qualify for:
- Package Protection only
This gives you a clear choice before you place your order. You can decide if you want added protection for your shipment and, where available, free return shipping.
What Does Package Protection Cover?
Package protection covers your order against common shipping problems that can happen after your package leaves our fulfillment location.
This includes:
- Lost packages
- Stolen packages
- Packages damaged in transit
If your package is lost, stolen, or damaged during shipping, you can file a claim through the BlackBrook Case Customer Portal.
This is useful for both domestic and international orders. Carriers handle millions of packages, and problems can happen. Package protection gives you a cleaner way to resolve the issue without having to chase multiple carriers or support channels.
What Is Return Coverage?
Return coverage gives eligible customers free return shipping when they decide to return an order that qualifies under the BlackBrook Case return policy.
This is different from package protection.
Package protection covers shipping problems before your order arrives. Return coverage helps with return shipping after you receive your order.
For eligible countries, Checkout+ can include both.
That means your order can be protected during delivery, and your return shipping can also be covered if you need to send the item back.
Countries Eligible for Return Coverage + Package Protection
Customers in the following 32 countries can opt in to full Checkout+ coverage. This includes free return shipping and package protection against loss, theft, or damage in transit:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
If your country is listed above, you should see the option to add Checkout+ coverage during checkout.
Countries Outside the Return Coverage List
Customers outside the countries listed above can still add package protection at checkout.
For these countries, Checkout+ covers your order against:
- Loss in transit
- Theft
- Damage during shipping
It does not include return shipping coverage.
That means if you return an eligible item, return shipping costs may still be your responsibility unless a separate policy or exception applies.
Why Checkout+ Matters for International Orders
BlackBrook Case ships worldwide. Many international orders move through more than one shipping network before delivery. A package may pass through export processing, customs clearance, local delivery, and final-mile handoff.
Checkout+ helps reduce stress during that process.
For international customers, package protection is especially useful because delivery problems can be harder to solve once a package crosses borders. If your order is lost, stolen, or damaged in transit, Checkout+ gives you a direct way to start a claim through the Customer Portal.
Duties & Taxes Included Delivery
BlackBrook Case also offers Duties & Taxes Included shipping, also known as DDP, to select countries.
DDP means duties, taxes, and import fees are included in your order total at checkout. You pay them upfront instead of getting a surprise bill at delivery.
For eligible countries, this makes international shopping simpler. You can see your landed cost before placing the order.
BlackBrook Case currently offers Duties & Taxes Included shipping to the following 36 countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom.
For these countries, duties, taxes, and import fees are included in your order total when the DDP option is available at checkout.
What Happens If Your Country Is Not Eligible for DDP?
If your country is not listed under Duties & Taxes Included shipping, your shipping cost will still be calculated at checkout.
However, duties, taxes, and import fees may not be included. Your local customs authority or delivery carrier may collect those charges before delivery.
We recommend checking your country’s import rules before ordering if your country is not listed under DDP.
Checkout+ vs DDP: What Is the Difference?
Checkout+ and DDP solve different problems.
Checkout+ protects your order during shipping. In eligible countries, it may also cover return shipping.
DDP covers import duties, taxes, and customs fees for eligible international orders.
Here is the simple difference:
|
Feature |
What It Helps With |
|---|---|
|
Checkout+ Package Protection |
Lost, stolen, or damaged packages |
|
Checkout+ Return Coverage |
Free return shipping for eligible returns in covered countries |
|
DDP Duties & Taxes Included |
Import duties, taxes, and customs fees paid upfront |
You may see both options depending on your location.
For example, a customer in Canada may be eligible for Checkout+ full coverage and DDP shipping. A customer in a country outside the return coverage list may only see package protection and may not qualify for DDP.
The options shown at checkout depend on your shipping address.
How to Add Checkout+ to Your Order
You can add Checkout+ during checkout.
Before you place your order, review the coverage option shown on the checkout page. The coverage details depend on your location.
If your country is eligible for full coverage, Checkout+ may include both return coverage and package protection.
If your country is not eligible for return coverage, Checkout+ may only include package protection.
How to File a Claim
If you added Checkout+ coverage and need to file a claim, you can manage it through the BlackBrook Case Customer Portal.
Use the Customer Portal to start a claim for:
- Lost packages
- Stolen packages
- Damaged packages
- Eligible returns, where return coverage applies
You can find the Customer Portal at the bottom of the BlackBrook Case website or visit here
You will need your order details to start the process.
Does Checkout+ Replace the Return Policy?
No. Checkout+ does not replace the BlackBrook Case return policy.
Your item still needs to meet the return requirements. In general, eligible returns must be unused, in resellable condition, in the original packaging, and within the return window.
Some items may not be returnable, including:
- Personalized items
- Monogrammed items
- Final Sale items
- Gift cards
- Certain discounted items, where noted
Return coverage helps with return shipping costs when your return is eligible. It does not make a non-returnable item returnable.
Why We Added Checkout+
We added Checkout+ because customers want more control after placing an order.
A good checkout should answer three questions:
- What happens if my package is lost?
- What happens if my package is damaged?
- What happens if I need to return it?
Checkout+ gives a clearer answer to those questions.
It also helps international customers order with more confidence. When Checkout+ is combined with DDP shipping in eligible countries, customers can get package protection, simple returns where available, and duties paid upfront.
That creates a cleaner buying experience from checkout to delivery.
Common Questions About Checkout+
Is Checkout+ required?
No. Checkout+ is optional. You can choose to add it during checkout.
Does Checkout+ cover stolen packages?
Yes. Package protection covers theft when the order qualifies under the coverage terms.
Does Checkout+ cover damaged packages?
Yes. Package protection covers damage that happens in transit.
Does Checkout+ include free return shipping?
Only in eligible countries. Customers in the return coverage countries can opt in to full coverage, which includes free return shipping and package protection.
Does Checkout+ include duties and taxes?
No. Checkout+ and DDP are separate. Checkout+ covers shipping protection and, in eligible countries, return coverage. DDP covers duties, taxes, and import fees for eligible international orders.
Where can I file a claim?
You can file and manage claims through the BlackBrook Case Customer Portal:
https://blackbrookcase.com/apps/redo/returns-portal/login
What if I did not add Checkout+?
If you did not add Checkout+ at checkout, package protection and return coverage may not apply. If your package is marked delivered by the carrier and you did not add coverage, BlackBrook Case may not be responsible for lost or stolen items after carrier-confirmed delivery.
A Safer Way to Order BlackBrook Case
Checkout+ gives you a simple way to protect your BlackBrook Case order.
For eligible countries, it can include free return shipping and package protection. For other countries, it can still protect your package against loss, theft, or damage in transit.
International customers may also see Duties & Taxes Included shipping at checkout. When available, this lets you pay duties, taxes, and import fees upfront, with no surprise delivery charges.
Before placing your order, review the options shown at checkout. Your coverage depends on your shipping country, and the checkout page will show what is available for your order.
