Frequently Asked Questions
CASES
What makes BlackBrook leather iPhone cases different from others?
Unlike factory-made alternatives, each case is handcrafted from full-grain leather in our Istanbul workshop. They're designed to age beautifully, fit perfectly, and last for years.
Are your cases compatible with MagSafe and wireless charging?
Yes, all our cases are fully compatible with MagSafe accessories and support wireless charging without any interference.
Will MagSafe leave a ring on leather cases?
It can. A faint ring from regular MagSafe use is normal on genuine leather; a quality leather conditioner can reduce its visibility.
Which iPhone models do your leather cases support?
We cover most current and recent iPhone models. Use the Find Your Phone Model guide in Support to confirm your exact device.
Do your cases work with screen and camera protectors?
Yes. Our tempered-glass screen protectors and metal camera protectors are sized to pair with BlackBrook cases.
Do wallet/folio cases close securely with cards inside?
Yes, designed to close neatly with a few essentials. Avoid overstuffing to maintain shape and longevity.
ACCESSORIES
Are MagSafe chargers and accessories compatible?
Yes. Our MagSafe-compatible cases work with MagSafe chargers, wallets, and car mounts.
What is the warranty on accessories?
Most leather goods carry a 1-year limited warranty. Select accessories may carry a 90-day warranty, check the product page for specifics.
Do you sell screen or camera protectors that work with your cases?
Yes, tempered-glass screen protectors and metal camera protectors are available and made to fit with our cases.
Can I return accessories?
Yes, within 30 days if unused and in resellable condition with original packaging (see Returns for details). Personalized items aren’t eligible.
LEATHER CARE
How should I care for full-grain leather products?
Keep leather away from heat, humidity, rough surfaces, perfumes, and hand sanitizers. If it gets wet, blot gently with a soft cloth and air-dry.
Will the leather change over time?
Yes, full-grain leather develops a natural patina with use. Color and grain variations are normal and part of its character.
How often should I condition the leather?
Use a neutral leather cream/conditioner sparingly every few months (or as needed) to nourish and protect the surface.
MagSafe left a ring - what can I do?
This is normal on genuine leather. Conditioning can soften the appearance; darker leathers typically show it less.
ORDERS & SHIPPING
How fast do you ship orders?
Most non-custom orders ship within 1–2 business days (Mon–Fri). Personalized or engraved items may take longer.
Do you offer free shipping?
Yes, free standard shipping on U.S. orders $120+. Delivery typically takes 4-7 business days.
Do you ship internationally? Who pays duties/VAT?
Yes, discounted USPS/FedEx/UPS international rates appear at checkout. Import duties/taxes (e.g., VAT) are paid by the customer.
Where can I track my order?
Use Track Your Order in Support. You’ll receive a tracking number by email once your package ships.
Can I cancel or change my order after placing it?
If it hasn’t shipped yet, email Support right away. Orders can’t be changed or canceled after shipment.
Where do orders ship from?
From our Naples, Florida warehouse or directly from our Istanbul workshop, depending on product and availability.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay (as shown in the footer).
RETURNS
What is your return window and condition policy?
Returns are accepted within 30 days of purchase for items that are unused, in resellable condition, and in original packaging. Personalized/final-sale items and gift cards are not returnable. Original shipping is non-refundable.
Who covers return shipping?
U.S. returns within 30 days are free. Start a request in our Return Center and we’ll email you a prepaid label. (For non-U.S. returns, see the policy page or contact Support.)
Do you offer exchanges?
We don’t process direct exchanges. Please start a return and place a new order for the replacement item.
How do I start a return?
Go to the Return Center (linked from Support), enter your order details, and follow the prompts. You’ll receive instructions by email after approval.
When will I receive my refund?
Once your return is received and inspected, refunds typically post to your original payment method within 5–7 business days (timing may vary by bank).
ABOUT BLACKBROOK
What materials do you use, and where are products made?
We use premium full-grain leather, and our products are handcrafted in our Istanbul workshop. Leather is primarily sourced from Turkey (see product pages for any item-specific notes).
Do you offer personalization or engraving?
Yes, in-house monogramming in Florida and laser engraving on select items. Options appear on eligible product pages. Personalized items aren’t eligible for return or exchange.
What’s your warranty?
A limited 1-year manufacturer’s warranty covers defects in materials/workmanship for the original purchaser under normal use. Some accessories carry a 90-day warranty—check the product page.
How do I file a warranty claim?
Email Support with your order number, clear photos of the issue, and a brief description. Claims must be submitted within the applicable warranty period and cover manufacturing defects only.
How can I contact Support?
Use the Support portal (links to Track Your Order, Return Center, and FAQs), or email us with your order number for faster assistance.