Frequently Asked Questions
CASES
What makes BlackBrook leather iPhone cases different from others?
Unlike factory-made alternatives, each case is handcrafted from full-grain leather in our Istanbul workshop. They're designed to age beautifully, fit perfectly, and last for years.
Are your cases compatible with MagSafe and wireless charging?
Yes, all our cases are fully compatible with MagSafe accessories and support wireless charging without any interference.
Will MagSafe leave a ring on leather cases?
It can. A faint ring from regular MagSafe use is normal on genuine leather; a quality leather conditioner can reduce its visibility.
Which iPhone models do your leather cases support?
We cover most current and recent iPhone models. Use the Find Your Phone Model guide in Support to confirm your exact device.
Do your cases work with screen and camera protectors?
Yes. Our tempered-glass screen protectors and metal camera protectors are sized to pair with BlackBrook cases.
Do wallet/folio cases close securely with cards inside?
Yes, designed to close neatly with a few essentials. Avoid overstuffing to maintain shape and longevity.
ACCESSORIES
Are MagSafe chargers and accessories compatible?
Yes. Our MagSafe-compatible cases work with MagSafe chargers, wallets, and car mounts.
What is the warranty on accessories?
Most leather goods carry a 1-year limited warranty. Select accessories may carry a 90-day warranty, check the product page for specifics.
Do you sell screen or camera protectors that work with your cases?
Yes, tempered-glass screen protectors and metal camera protectors are available and made to fit with our cases.
Can I return accessories?
Yes, within 30 days if unused and in resellable condition with original packaging (see Returns for details). Personalized items aren’t eligible.
LEATHER CARE
How should I care for full-grain leather products?
Keep leather away from heat, humidity, rough surfaces, perfumes, and hand sanitizers. If it gets wet, blot gently with a soft cloth and air-dry.
Will the leather change over time?
Yes, full-grain leather develops a natural patina with use. Color and grain variations are normal and part of its character.
How often should I condition the leather?
Use a neutral leather cream/conditioner sparingly every few months (or as needed) to nourish and protect the surface.
MagSafe left a ring - what can I do?
This is normal on genuine leather. Conditioning can soften the appearance; darker leathers typically show it less.
ORDERS & SHIPPING
How fast do you ship orders?
Most non-custom orders ship within 1–2 business days (Mon–Fri). Personalized or engraved items may take longer.
Do you offer free shipping?
Yes, free standard shipping on U.S. orders $120+. Delivery typically takes 4-7 business days.
Do you ship internationally? Who pays duties/VAT?
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP). Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery. Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom.
All Other Countries :
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering. Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
Duties & Taxes Included (DDP). Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery. Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom.
All Other Countries :
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering. Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
Where can I track my order?
Use Track Your Order in Support. You’ll receive a tracking number by email once your package ships.
Can I cancel or change my order after placing it?
Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).
Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.
Update order items or shipping address :
If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here. Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.
Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.
Update order items or shipping address :
If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here. Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.
Where do orders ship from?
Orders ship from one of two locations depending on the item and availability.
Most phone cases and functional accessories ship from our fulfillment center in Coral Springs, Florida. Bags, wallets, sleeves, and select leather accessories ship from our Istanbul workshop, where they are handcrafted by our artisans.
Some orders may ship in separate packages if items are fulfilled from different locations. You'll receive a tracking number for each shipment.
Some orders may ship in separate packages if items are fulfilled from different locations. You'll receive a tracking number for each shipment.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay (as shown in the footer).
RETURNS
What is your return window and condition policy?
Returns are accepted within 30 days of delivery, provided the item is unused, resalable, and returned in its original packaging with all tags intact. Monogrammed, personalized, or Final Sale items are not eligible for return.
If you opted into return coverage at checkout, return shipping within 31 countries is complimentary. If you did not opt in, return shipping costs are your responsibility. Refunds are issued to the original payment method used at purchase.
To be eligible, all returns must be processed through our Return Center and received in unused condition with original packaging intact. Ready to start a return or exchange? Visit our Customer Portal to create a return or exchange request.
If you opted into return coverage at checkout, return shipping within 31 countries is complimentary. If you did not opt in, return shipping costs are your responsibility. Refunds are issued to the original payment method used at purchase.
To be eligible, all returns must be processed through our Return Center and received in unused condition with original packaging intact. Ready to start a return or exchange? Visit our Customer Portal to create a return or exchange request.
Who covers return shipping?
Do you offer exchanges?
Yes we do if the item is eligible for return. Must use customer portal to initiate
How do I start a return?
Go to the Return Center (linked from Support), enter your order details, and follow the prompts. You’ll receive instructions by email after approval.
When will I receive my refund?
Once your return is received and inspected, refunds typically post to your original payment method within 5–7 business days (timing may vary by bank).
ABOUT BLACKBROOK
What materials do you use, and where are products made?
We use premium full-grain leather, and our products are handcrafted in our Istanbul workshop. Leather is primarily sourced from Turkey (see product pages for any item-specific notes).
Do you offer personalization or engraving?
Yes, in-house monogramming in Florida and laser engraving on select items. Options appear on eligible product pages. Personalized items aren’t eligible for return or exchange.
What’s your warranty?
A limited 1-year manufacturer’s warranty covers defects in materials/workmanship for the original purchaser under normal use. Some accessories carry a 90-day warranty—check the product page.
How do I file a warranty claim?
How can I contact Support?
Use the Support portal (links to Track Your Order, Return Center, and FAQs), or email us with your order number for faster assistance.