Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

Please note that weekends do not count as a shipping day.

Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.

• FREE SHIPPING: Choosing free shipping generally provides a delivery time of 7-10 business days.
• USPS PRIORITY MAIL: will have your item(s) to your door between 3-4 business days from the date that the order was placed.
• USPS PRIORITY EXPRESS: typically takes 1-3 business days depending on how far you live from our facility.
• FEDEX 2 BUSINESS DAYS: Delivery in US within 2 business days after the order is shipped out.
• FEDEX STANDARD OVERNIGHT: Delivery in US next business day after the order is shipped out.

NOTE : At BlackBrook Case we offer free ground shipping of orders above $120 within the United States as a compliment. 

We offer USPS and Fedex for USA shipments depending of your selection at checkout.

USPS may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.

FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.

International shipments are sent to most locations via USPS, Fedex or UPS depending on your selection at checkout. We do this to ensure the best possible shipping experience. It will take 4-12 business days for delivery.

We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.

Duties & Taxes Included (DDP)
Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom

All Other Countries
Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.

Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.

If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you. 

BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off.

TRACK YOUR ORDER

It happens occasionally. Your tracking shows "Delivered" but there's no package at your door. Before contacting us, run through these steps — most cases resolve within 48 hours.

Check these first:

• Confirm the shipping address on your order confirmation matches what you intended.
• Check your front door, mailbox, garage, and any spots the carrier might leave a package out of sight.
• Ask any neighbors or household members if they accepted the delivery.
• Wait 48 hours. Carriers occasionally update tracking as "Delivered" slightly before the package arrives.

If it's still missing after 48 hours:

Contact FedEx or DHL directly with your tracking number — they can pull GPS delivery confirmation and photo proof of delivery if available. That's usually the fastest way to locate the package.

• FedEx: fedex.com/en-us/tracking.html
• DHL: dhl.com/en/express/tracking.html

If that doesn't resolve it, contact us and we'll step in from our end.