Your shipment will usually be shipped within 1-2 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

Please note that weekends do not count as a shipping day.

Our cut-off time for processing Next Day (Overnight) or 2 Day shipments is 10:00 AM EST.

• FREE SHIPPING: Choosing free shipping generally provides a delivery time of 7-10 business days.
• USPS PRIORITY MAIL: will have your item(s) to your door between 3-4 business days from the date that the order was placed.
• USPS PRIORITY EXPRESS: typically takes 1-3 business days depending on how far you live from our facility.
• FEDEX 2 BUSINESS DAYS: Delivery in US within 2 business days after the order is shipped out.
• FEDEX STANDARD OVERNIGHT: Delivery in US next business day after the order is shipped out.

NOTE : At BlackBrook Case we offer free ground shipping of orders above $150 within the United States as a compliment. 

We offer USPS and Fedex for USA shipments depending of your selection at checkout.

USPS may take 2-6 days after we tender packages to them depending on the service you have selected at checkout.

FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions.

International shipments are sent to most locations via USPS, Fedex or UPS depending on your selection at checkout. We do this to ensure the best possible shipping experience. It will take 4-12 business days for delivery.

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. The taxes and/or duties related to an order are the responsibility of the customer. 

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. BlackBrook Case does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.

If you are not home in time to receive your package, USPS or FEDEX will gladly leave your package at your door for your convenience so that you may enjoy your new product as soon as you get home. As per the policies of USPS / FEDEX the receiver of the shipment is responsible for the product once it reaches their door. If for any reason you do not see your package at your door when you return home, please simply contact USPS / FEDEX with your tracking number and they will assist you. 

BlackBrook Case is not responsible for lost or stolen items once USPS/FEDEX has dropped them off.

TRACK YOUR ORDER

With the USPS Postal Service handling over 420 million packages a day, it's inevitable that some problems will arise sometimes. You may wonder: Why is my package being delivered late? ...... or sometimes, although it's not common, you'll find that the USPS package tracking page says your package was "delivered", but you didn't actually receive it. 

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address from your order or shipping confirmation emails.
• Look for a notice of attempted delivery.
• USPS may not deliver your mail or packages to your door; the carrier will then place your items and any packages contained therein directly into your mailbox. If any heavier packages do not fit inside, the carrier may have to place them on the ground next to it instead.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you still did not get your package after 48 hours of delivery notice, we recommend that you visit your local post office or try to speak directly with the mailman who services your area; if anyone can provide some insight about a delivery, it's your mailman!
• Another option is to submit a missing mail search request to the USPS. Since USPS recalls old package tracking numbers every 6 months, sometimes USPS will incorrectly mark a package as "delivered". In this case, submitting a missing package search request can "activate" the package tracking number in the USPS database.