Shipping policy
We ship with DHL e-Commerce and FedEx for all US and international orders.
Once a package is marked delivered, it becomes your responsibility. Carriers may leave it at your door if you’re not home. If you can’t find your delivered package, contact the carrier directly with your tracking number.
We can’t replace or resend orders that show as delivered.
Shipping in the United States
• Orders ship in 1–2 business days.
• Customized items may need 2–3 extra days.
Delivery times:
• Standard Shipping : 3–5 business days
• Fedex Express: 2-3 business days after shipping
Free Shipping:
Orders over $120 ship free with First Class Ground.
If you request a refund, the cost of the original shipping method you selected will be deducted.
International Shipping
We ship worldwide via DHL eCommerce and FedEx. Shipping costs are calculated at checkout based on your location and selected service.
Duties & Taxes Included (DDP) Orders shipped to the following countries include all duties, taxes, and import fees in your order total. No surprise charges at delivery.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
All Other Countries Shipping costs are calculated at checkout. Duties, taxes, and import fees are not included and may be collected by your local customs authority at delivery. We recommend checking your country's import regulations before ordering.
Delivery typically takes 4–14 business days. Some destinations may take up to 3 weeks due to carrier delays or customs processing.
Need help?
Email support@blackbrookcase.com or call to leave a message 212-960-3442 (Mon–Fri, 9:00–15:30 EST).